Kotahi Hub

Approximately 15 minutes read

August 2025- Current

Project overview and goal

This project was part of the wider voyager program which was business transformation that involves re-energising Kotahi. The primary goal was to design and deploy a centralized internal ecosystem—Kotahi Hub. This platform served as the digital cornerstone for the transformation, moving the organization from fragmented communication to a unified, streamlined internal environment

My role and the wider team

I worked as the lead UX/UI in the project team alongside with the PM, Senior BA, Front end dev, backend dev and internal stakeholders.

Impact

The Kotahi Hub project, a core part of the Voyager business transformation, delivered an organization-wide impact. It fundamentally shifted Kotahi from fragmented communication to a unified, streamlined internal ecosystem, enabling every employee to align with the enterprise's strategic goals.

Organisation big vision

Design Process

The agency adopted the agile working model to achieve our project goal. We followed the double diamond framework Discover, Define, Design and Deliver

Discovery phase

Qualitative research

A series of interviews and focused group sessions were conducted with the users to gain the requirements for the project. After a series of talk we were able to extract the requirements and have them documented on the confluence.

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User Research (Current Pain Points)

We conducted two workshop with 2 participants from each business unit which makes a total of 10 participants. The objective of the workshop was to gather pain points and understand their core needs.